Patient/Client Scheduling Associate English Spanish Required

Job Summary:
We are seeking a highly organized and customer-focused Bilingual Scheduling Coordinator fluent in English and Spanish to manage appointment bookings, calendar coordination, and client communications. The ideal candidate will have excellent phone etiquette, strong attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
Schedule, reschedule, and confirm appointments via phone, email, or scheduling software.

Provide exceptional customer service in English and Spanish to clients.

Maintain and update client records in CRM systems (e.g., Salesforce, Zoho, Calendly).

Handle inbound and outbound calls to assist with scheduling inquiries.

Resolve scheduling conflicts and optimize appointment calendars.

Follow up with clients to ensure attendance and satisfaction.

Collaborate with team members to ensure smooth operations.

Requirements:
Fully bilingual (Advanced English & Spanish) – Written and spoken fluency is mandatory.

Must live in the Dominican Republic (Work authorization or Dominican ID required).

Previous experience in customer service, call centers, or appointment scheduling is a plus.

Strong communication and interpersonal skills.

Proficiency in computer systems (Microsoft Office, Google Workspace, CRM tools).

Ability to work independently and meet deadlines.

Reliable internet connection and a quiet workspace for remote work.

Preferred Qualifications:
Experience in healthcare scheduling, sales support, or administrative roles.

Familiarity with scheduling platforms like Genesys, Zendesk, or AppointmentPlus.

Availability to work flexible hours, including evenings or weekends (if required).

Benefits (if applicable):
Competitive salary (in USD or DOP).

Work-from-home flexibility.

Professional growth opportunities.