Training Development Specialist
Ciudad: Santiago de los Caballeros
Provincia: Santiago
Categoría: Call Center / Atención al Cliente / Telemercadeo
Tipo de Contrato: Tiempo indefinido
Jornada: Tiempo Completo
Modalidad: Presencial
Sector: Textil
Educación: Universidad
Experiencia: 1 año
Vacantes: 1
Salario: RD$63,000.00
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
Develop and deliver soft skills training: Design and implement training programs focused on client service soft skills, such as effective communication, conflict resolution, and customer empathy. Collaborate with management to identify training needs based on performance improvement plans and department goals.
60%
2
Provide ongoing training: Conduct regular refresher courses and updates on soft skills to align with evolving client service trends and operational needs.
10%
3
Document training progress: Maintain detailed records of all training activities and ensure accurate and timely completion of employee development documentation.
15%
4
Support departmental initiatives: Assist with various department activities, including policy improvement, feedback analysis, and employee engagement efforts.
15%
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