Order Management Rep.- Back office

JOB TITLE: ORDER MANAGEMENT - Backffice
LOCATION: SANTIAGO - ON SITE
WORK SCHEDULE: MON TO FRI 9:00 AM -6:00 PM DURING DLS / 10:00 AM - 7:00 PM

GENERAL DESCRIPTION OR PURPOSE OF JOB:

This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps. Evaluates error messages and corrects using computer system. Process Service Orders/Orders according to department guidelines and polices.

Required:
Intermediate English Level (B2)
Excellent verbal and written communication skills
Organized with strong attention to detais
Ability to make decisions and exercise judgment
Ability to work in a team environment
Ability to handle multiple tasks
Preferred:
Order Processing experience
3-6 months General Office experience
Previous experience working with Oracle system


RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Perform standard account setup and order entry functions
Create and maintain account information
Enter, correct, and process orders
Enter Bridge Orders in the Oracle system
Evaluate error messages and take corrective action
Maintain necessary data documentation
Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
Accurately enter all Service Orders/Bridge Orders into the ERP system
Review order documentation for clarity, completeness, and consistency with established part records
Review customer order product revision levels and initiate Change Orders
Prepare documents to communicate customer order needs
Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes.
Update internal documents to reflect required changes and communicate them to the production team
Manage email and phone communications effectively