Collection Operation Specialist

About the Position:

We are seeking a Collections Operation Specialist with 3 to 5 years of relevant experience to support and optimize our operational processes in the collections and financial services space. The ideal candidate will bring a proactive approach, excellent organizational skills and strong problem-solving abilities to drive efficiency across departments.
This is a dynamic, multi-functional role perfect for someone in their professional prime, looking to contribute to both operational excellence and collections performance.

Key Responsibilities:

* Provide daily operational and administrative support to the collections and operations teams.
* Coordinate communication and information flow between internal departments and external partners to ensure smooth operational performance.
* Develop, track and deliver monthly reports on key collections performance metrics and business KPIs.
* Manage travel, scheduling, and logistical arrangements for team members and leadership as needed.
* Prepare and edit presentations, performance reports and operational documents for senior management.
* Support leadership in special projects, coordinating tasks, timelines, and deliverables to ensure successful completion.
* Act as liaison between operations, finance and collections to align strategies and improve process efficiency.
* Lead the creation and distribution of status updates and progress reports to key stakeholders.
* Handle sensitive information with professionalism, discretion and integrity.
* Ensure compliance with industry regulations and internal processes.
* Proactively identify operational challenges and recommend solutions to
* improve performance and productivity.

Qualifications:

* 3 to 5 years of experience in operations, project coordination or collections within the financial services, banking or related industry.
* Strong understanding of collections processes and best practices.
* Excellent organizational and time management skills.
* Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
* Exceptional written and verbal communication skills in English (Fluent English required).
* Proven ability to manage multiple projects, prioritize tasks and meet deadlines in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Bachelor's degree in Business Administration, Finance, or related field
* preferred.

Preferred Skills (Nice to Have):

* Experience working with collections software or CRM tools.
* Knowledge of financial services or banking industry processes.
* Prior experience supporting senior leadership or cross-functional teams.
Why Join Us?
* Opportunity to shape and improve operational processes in a growing
* company.
* Collaborative, fast-paced work environment with cross-functional exposure.
* Potential for professional development and career growth..