Customer Care Specialist - Bilingual
Ciudad: Santiago
Provincia: Santiago
Categoría: Call Center / Atención al Cliente / Telemercadeo
Tipo de Contrato: Tiempo indefinido
Jornada: Tiempo Completo
Modalidad: Presencial
Sector: Textil
Educación: Educación Media
Experiencia: 1 año
Vacantes: 3
Salario: RD$44,000.00
LOCATION: SPI Santiago - on site
Schedule: M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
Training: January 27th, 2026
GENERAL DESCRIPTION OR PURPOSE OF JOB:
This role is responsible for handling Customer phone call, sales/Consumers claims, returns, remakes, repairs, order modifications and handle phone calls with customers as well as processing these into our CRM systems. Requests are received via email through the forms developed for each case. Specialists must have extensive product and processes/procedures knowledge to support any other area like Order Entry and Customer Sevice depending on department needs.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
Required:
-High school graduated
-Full bilingual (English/Spanish)
-1+ years of experience working in Customer Service roles
-MS proficient
Preferred:
-Experience in Neff Customer Service and/or Order entry
Other Benefits:
-Weekly Payment
-2 way free transportation
-Law Benefits
-Complementary Medical Insurance
-Pharmacy and Optic Center benefits
-Internal Cooperative
-Bonuses Facilities
-Referral Program
-Paid Vacations period
-Growth Opportunities
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