Categoría: Call Center / Atención al Cliente / Telemercadeo
Tipo de Contrato: Tiempo indefinido
Jornada: Tiempo Completo
Modalidad: Presencial
Sector: Turismo
Educación: Educación Media
Experiencia: Menos de 1 año
Género: Indiferente
Vacantes: 2
We are looking for an agent to provide Client Service through phone and emails. As well as product/services information, answer questions, and resolve any emerging problems that our customer might face.
Some of the main responsibilities are:
• Handle customer inquiries via email and phone calls.
• Follow up with the Excursion suppliers on all different complaints reported by the clients or other colleagues.
• Manage all duties related with the facing clients colleagues operations such as desk hours, welcome briefing invitations, entrance to hotels, etc.
• Manage the accommodation in case of charter flight cancellations and prepare the General Flight Delay Report.
Some of the main requirements are:
• Experience working with customer support.
• Experience in Call Center is a plus.
• High School Diploma or higher
• Advanced English skills is a must (written and spoken).
• Excellent interpersonal and active listening skills
• Clear communication skills.
• Ability to work well in a team
• Multitasking skills and good organizational abilities.
• Ability to work calmly under high-stress situations
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Amstar DMC provides world-class destination services to individuals, travel agencies, tour operators, corporations and meeting planners. We have a track record of 30 years delivering exceptional experiences in some of the world's most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, and Hawaii.
From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you need to create memories for life. And rest assured, you're in good hands. Amstar DMC only offers the highest quality excursions that provide memorable travel moments, stress free.
Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service.
Our local representatives are there each step of the way: providing meet and greet services at the airport, destination information in your resort, and round-the-clock support by phone, email or social media, anytime, anywhere!