Rep Services Rep - Product Coordinator

GENERAL DESCRIPTION OF JOB
The Campus Product Coordinator is a critical member of our College Sales and Service team. The Campus Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.

The Campus Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
JOB REQUIREMENTS/SPECIFICATIONS:

High school diploma or equivalent
2 years previous Jostens customer service experience or 1 year rep service experience preferred
Ability to work independently in an organized manner as well as being a team player.
Working knowledge of College products & processes.
Working knowledge of Microsoft Suite Applications
Strong oral and written communication skills in working with internal & external customers at all levels.
Ability to make decisions and exercise judgement.
Ability to resolve complex issues independently.
Oracle knowledge preferred
MAJOR JOB ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

Proactively understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity. Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
Partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
Has contact with other departments and locations within the organization to obtain and provide information